Terms & Conditions

AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and hirogato.com (operated by Hiro Gato Co., Ltd. 1213/325 Town in Town Lad prao 94 Bangkok 10310 Business Licensee and Tax No.0205558024788 )   concerning your access to and use of the https://hirogato.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only.

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change. 

PURCHASES AND PAYMENT

We accept the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. All Prices, even those shown in other currencies are based on USD. Depending on the country you are ordering from import duties may apply.  Handling the import to the items is your responsibility, however we are here to help and please feel free to contact us if you need help.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

SHIPPING & TRANSIT TIMES

Please read our Shipping policies here. Our Shipping policies are considered a part of these terms and conditions.

RETURN POLICY

Not all items purchased within the Sale section are returnable. Please ensure to view the product descriptions and Terms and Conditions carefully before you checkout. Items made according to customers specifications are not returnable. With the exception of pantyhose all items in our store are considered made to customers specifications and are thus not eligable for returns. However kindly contact us, if you have a problem with any of our products.

For returnable items, your merchandise must meet the following criteria:

  1. Returns must be in their original condition, unworn, unaltered, and unwashed with all tags attached.

Returns that meet our policy are eligible for refunds in the original form of payment or Store Credit. Store Credit cannot be exchanged into cash or converted into a credit card refund.
Shipping costs are non-refundable.

AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and hirogato.com (operated by The Pink Lizard Company Limited, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R, BR No 74182969-000, CR No. 3166543)   concerning your access to and use of the https://hirogato.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only.

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change. 

PURCHASES AND PAYMENT

We accept the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. All Prices, even those shown in other currencies are based on USD. Depending on the country you are ordering from import duties may apply.  Handling the import to the items is your responsibility, however we are here to help and please feel free to contact us if you need help.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

SHIPPING & TRANSIT TIMES

Please read our Shipping policies here. Our Shipping policies are considered a part of these terms and conditions.

RETURN POLICY

Not all items purchased within the Sale section are returnable. Please ensure to view the product descriptions and Terms and Conditions carefully before you checkout. Items made according to customers specifications are not returnable. With the exception of pantyhose all items in our store are considered made to customers specifications and are thus not eligable for returns. However kindly contact us, if you have a problem with any of our products.

For returnable items, your merchandise must meet the following criteria:

  1. Returns must be in their original condition, unworn, unaltered, and unwashed with all tags attached.

Returns that meet our policy are eligible for refunds in the original form of payment or Store Credit. Store Credit cannot be exchanged into cash or converted into a credit card refund.
Shipping costs are non-refundable.

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Hiro Gato Size Guide

Important: Please note that we do not use any international sizing standard. You need to compare your own measurements carefully to those of our size table.

Should you fall outside this size range or find yourself between sizes, we strongly advise opting for our made-to-measure service to ensure the best possible fit.

Size
XS
S
M
L
XL
Body Height Girth Chest Waist Hips Inseam
> 157 cm 130 - 138 cm 82 - 85 cm 59 - 62 cm 83 - 86,5 cm 61 - 63,5 cm
158 - 163 cm 139 - 147 cm 86 - 88 cm 63 - 66 cm 86 - 89 cm 64 - 66 cm
164 - 170 cm 148 - 156 cm 89 - 94 cm 67 - 71 cm 90 - 96 cm 67 - 71 cm
171 - 175 cm 157 - 165 cm 95 - 101 cm 72 - 78 cm 97 - 104 cm 72 - 75 cm
176 - 181 cm 166 - 174 cm 102 - 112 cm 79 - 89 cm 105 - 114 cm 76 - 79 cm