Can your items be worn by men? Do you also have male sizes?
Of course. Although presented on a female model, all our items are available in male sizes.
Is there a difference between male and female cut?
In general there is no difference between the male and female cuts for our garments. The sizes are standardized to fit both male and female bodies. The only exception is the leotard crotch. You now have the option to select between a male or female crotch. The male crotch is slightly wider and includes a small pouch to provide additional space for male anatomy.
Do I have to register to make an order?
You can only complete the order as a registered customer. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.
As stated in our Privacy Policy, we use your personal data solely to process your order. You can request to delete your account and personal information at any time.
I saw a fabric on your social media but I can't find it in your shop.
The fabric / fabric color is most likely out of stock. Some fabrics however have been discontinued for various reasons, those are:
- Shiny Metallic
- Texture Metallic
- Velvet Spandex
Do you have a local store?
We do online business only and do not have any local stores. If our garments are sold in local stores they may be from resellers or counterfeit. To avoid this, please buy our items solely from our website or our Etsy Store.
I want to buy your items from Amazon. Do you have a Store on Amazon?
Sorry, there is no way we will ever sell on Amazon. Our items are highly customizable and not mass produced. Thus we decided not to offer our items on the Amazon Marketplace.
We also do not allow our items to be sold by resellers on Amazon. If you find our items on Amazon they are most likely counterfeit.
I am between sizes, which one should I select?
If you find yourself between sizes, it’s best to order the garment made-to-measure. For instance, if your height matches Size S but your body circumference is closer to Size L, neither size will fit you properly. The same logic applies in reverse.
For example, someone who is 194 cm tall but weighs only 65 kg would find XXL too wide and S too short. Similarly the other way around.
How do I order an item Made to Measure?
To order your item made to measure, please select “Made to Measure” from the size dropdown.
Once you selected “Made to Measure” you’ll be asked for your measurements in the next step. You can check this website for instructions on how to measure correctly.
Should I order one size smaller for a tight fit?
Please don’t. Our sizes are already calculated for a tight fit. If you order a smaller size than indicated in our size table, it will most likely be too small and could possibly even damage when trying on.
With other manufacturers, a certain size fits me. Should I order the same size here?
It is not a good idea to order a garment from us, based on the size chart of another manufacturer.
Please make sure to thoroughly check our size chart and compare the measurements in the chart with your own. Remember, the measurements in the size chart are actual body measurements. We will calculate the garment measurements later based on the fabric ordered to ensure an excellent fit.
For a made to measure order, should I alter or deduct from my measurements for a tighter fit?
Please give us your actual measurements, do no deduct anything. We calculate the fit individually. Some fabrics stretch more than others, so this needs to be calculated by us. It is thus important to get your accurate measurements.
We are aware that other manufacturers calculate differently, however we calculate for the most skintight fit there is. If you present us with measurements smaller than what they are you will risk to receive a garment that is too small.
I am ordering a standard size, why am I asked for height and weight
To avoid incorrect sizing, please provide your height and weight with your order. This will help us determine if the selected size is plausible. We only check this randomly, so it’s important to choose the correct size based on the size chart.
Please keep in mind that all items are made to order, and it would be disappointing to receive an item that doesn’t fit after waiting for it eagerly.
Can I get the hood, gloves, and socks separately instead of attached?
We apologize for any inconvenience, but hoods, gloves, and sock liners can only be attached to the garment and are not available separately.
Is it possible to get the item without your logo?
We are sorry, but our garment’s aren’t available without our logo.
Can you customize my item further?
Unfortunately we aren’t able to offer further customisation. Each new design requires its own unique pattern template. However, we are happy to accommodate small modifications, such as a low collar. Please contact us beforehand to see if your customisation is possible.
Do you offer garments made entirely according to my wishes or sketch?
Unfortunately, we are unable to offer garments made entirely according to individual wishes or sketches. Creating a cutting pattern for each unique item would be too costly and impractical for a single piece.
How do I know which high leg leotard cut I should get. I am confused?
The leotard heights are defined by the length of the side seam. You can find further information in this blog post.
I am a male, do I need to get the option "Male Pouch" for my Catsuit?
This option is more of an optical feature and not necessarily needed.
This option is not combinably with a crotch zipper, so you can only get either or. if you decide to get a crotch zipper it will fit just fine without the pouch, even for a male.
What Payment methods do you offer?
We accept the following payment methods:
- Credit card
- Paypal
How do I return my order?
Please read our return policy in our terms & conditions and contact us if you need any help with your return.
How do I cancel my order?
If the order hasn’t been paid for yet, it will be cancelled by our system automatically. If you need to cancel an order that has been paid for already, please contact us. As our goods are made to order there is no possibility to cancel your order, once the fabric has been cut.
I received an email asking me to complete my order, but I have done so already.
This email, although it appears genuine, has been automatically sent by our system.
Sometimes, people encounter difficulties with the payment method or need more than one attempt to complete the payment for various reasons. For each attempt, our system may create a different order.
If you have completed an order and see it in your user dashboard with the status “Processing,” you’re all set and can ignore any additional emails. The order marked “Processing” is your actual order.
Unsuccessful or cancelled orders will also appear under “Orders” in your user dashboard and will be deleted if they are not paid for within a short period.
I made an order and paid for it but the status says "On Hold"
Please check if there are multiple orders in your account. If you see multiple orders for the same day and one of them shows “Processing,” you can ignore the “On Hold” order, as it will be cancelled later. The order marked “Processing” is your actual order.
If you see only one order marked “On Hold” and you have already made the payment, please contact us to let us know. There may be a system error, and we will need to update the status of your order manually. If possible, please include proof of payment in your email.
Why am I seeing multiple orders in my account?
Sometimes, people encounter difficulties with the payment method or need more than one attempt to complete the payment for various reasons. For each attempt, our system may create a different order.
The status of these additional orders may say “On Hold” or “Cancelled”. These orders will be removed from our system shortly if they haven’t been paid for, so you can ignore them.
Are your items in Stock?
Apart from Pantyhose all items are produced upon order. Due to the numerous options and sizes, it is impossible to keep the items in stock. We would need to have millions of items in stock to cover all colors in all sizes and options.
Thus all Catsuits, Leotards, Unitards and Leggings offered in our online store are made to order.
How long is the production time?
Usually the production takes us between 10 – 12 working days after the order. Bigger orders or more complicated orders may take longer, while smaller orders of basic items may be produced quicker. If you need the item at any specific time or for any sepecific event, please feel free to contact us.
How long will it take to ship to my country?
The Shipping time depends on the country of destination and the shipping method selected.
You can find the shipping informations with estimates here.
To calculate the approximate time from your order until arrival of your goods, please add the shipping time to the production time.
How much will the shipping cost be?
The shipping cost depend on the shipping method, destination country and the weight of the parcel. You can add the items to your shopping cart and then check the shipping calculator on the shopping cart page for the current shipping cost of your cart.
For orders of 300 USD and above we offer free economy shipping for certain locations. For orders of 1000 USD and more we offer free worldwide express shipping.
What does the package look like from the outside?
We are aware you may want to surprise a loved one with your Hiro Gato order or may notAll orders are packaged in a neutral shipping bag or a brown cardbox for larger orders. The Customs declaration reads swimwear.
Can I combine Shipping with orders from your other Online Shops?
Yes you can. Unfortunately this has to be done manually. The best way to do it is to make an order in one online shop firstr and then contact us for a shipping coupon in the other shop or you can just place the orders in both stores and ask us for a refund of overpaid shipping costs after. We will then refund any overpaid shipping immediately. Please use the contact us page to contact us.
Tracking says it's in the US but hasn't been handed to USPS yet, why?
Provided you selected “economy shipping”, orders from the US and Canada are sent from our manufacturing facilities to our fulfilment center in California in bulk once a week. However we usually create the shipping labels here already. Thus if the status shows that it hasn’t been handed to USPS yet, it means that the order is still on the way to the US. After the weekly bulk shipment arrives in the US, our fulfillment center will promptly forward your parcel to USPS. At that point you should finally be able to track it.