Shipping & Returns

COVID 19 ANNOUNCEMENT

Due to the COVID 19 pandemic shipping times may deviate slightly. Shipping to the following countries has been suspended until further notice: New Zealand, South Korea, and South America.

Shipping to Canada and Italy is now possible again. Please regard the shipping times.

Shipping Policy

All items in stock are shipped within 1-3 working days.

For orders of 250 USD and above we offer free shipping.

We ship with DHL E-Commerce with tracking available.

Returns, Exchange, Refund and Order Cancellation

All items can be returned within 7 days upon receipt.

Items have to be returned in new condition, we don’t accept worn items.

Returned items must have tags still on and be returned in original packaging.

Shipping fees are to be paid by the customer.

Refunds are initiated within 2 working days of receipt.

You can request a return or exchange by email within 7 days of receipt.  Please send an email to info@hirogato.com or use our contact form.

Made to order items are non-returnable. Underwear, such as Pantys or Pantyhose are not returnable due to hygiene.

Unshipped Orders can be cancelled within 2 working days.

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